Please note, exchanges or refunds are not permitted except under the following conditions;
1. Eligibility for Refund/Exchange
Your request will only be considered if it meets one or more of the following criteria:
• Incorrect size received
• Product is damaged
• Exceptional circumstances (at Arabian Garments discretion)
2. Return Guidelines
If your return qualifies under the above criteria, the following conditions must be met:
3. Product Condition
The item must be returned in its original packaging, including all tags, and must be unworn and unwashed.
4. Timely Request
You must initiate your return request within 24 hours of receiving your item through contacting the Customer Service team on arabiangarmentsuk@gmail.com.
5. Return Shipping
For returns under exceptional circumstances, customers are responsible for return shipping costs.
Use a reliable shipping method with tracking to ensure safe and verifiable delivery.
6. Inspection & Approval
Once we receive your returned product, it will be inspected to confirm it meets our return eligibility criteria. If approved, your refund will be processed accordingly.
7. Refund Method
Approved refunds will be issued to the original payment method.Refund processing times may vary depending on your financial institution.
We reserve the right to refuse refunds if the returns procedures have not been followed.
Important Notes:
We recommend using a trackable shipping service or purchasing shipping insurance for returned items for proof of return, as we cannot guarantee that we will receive your returned item.
If the product is returned to us with any foreign smells, fragrance, or showing signs of wear, the refund will not be eligible